Payment Options
Paying by E-Check/ACH:
When paying your rent using the E-Check/ACH feature there is no cost. This service is free of charge
Paying by Credit Card:
- When paying by credit card there is a cost associated based on the amount you need to charge please see information below
- For charges between $0-$900 the cost will be $17.00
- For charges between $900.01 – $1250.00 the cost will be $59.00
- For charges between $1250.01 – 3000.00 the cost will be $37.00
Benefits
Once you’ve signed up, you can:
- View and pay your bills anytime (24/7)
- View and pay your bills from anywhere (any computer with an internet connection)
- Set up an automatic payment
- Sign up for automatic reminder emails
- Review your payment history
Convenience
Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it was now late? With online rent payments, these concerns are a thing of the past. Simply hop on your computer and in just a few minutes, your rent is paid! Or remove all doubt and schedule a payment in advance so your rent is paid automatically. And this is in addition to not having to write checks, address envelopes, or find/buy stamps…
Security
In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.
FAQ’s
What is the cost to make payments online?
E-check payment fees are instantly-rebated, however a credit or debit card payment carries an online portal convenience fee that is non-refundable and is in place to comply with current card network regulations.
The portal convenience fees is a fixed, flat amount based approximately on your monthly rent amount. The fee amount will stay the same for the entirety of your occupancy, no matter the amount of your payment.
What type of credit or debit card can I use?
Credit or debit card payments can be made from a Visa, Mastercard, JCB, or Discover branded card from any country. American Express, gift cards, or pre-paid cards are not accepted.
What type of bank account can I use if paying by E-Check?
You are free to use a checking or savings account. Accounts can be personal or business. Make sure you enter the routing and account number exactly as they appear on your checks and confirm the account has sufficient funds.
Is there a maximum amount I can pay with a credit or debit card?
For fraud protection purposes, the maximum amount allowed for one credit/debit card payment is twice your monthly rent amount. You can make an many payments as necessary to satisfy your balance.
What will my payment look like on my bank statement?
E-Check payments are shown as a line item under the name of your property management company. Credit/ debit card payments typically list the property management company name for the base payment, and AppFolio under the online portal fee line item.
How is my information protected?
We take privacy and security seriously and invest in state of the art systems to protect payment information. All sensitive data is encrypted and our redundant infrastructure ensures the highest levels of service availability. It is bank-grade security. Learn more about our systems here
How do I view my balance and past payments?
You can see your balance due and any outstanding charges in the Home or Payments tabs. You can also see all past payments under the Payments tab. Each payment will have a unique confirmation number for reference.
How do I edit or modify my scheduled auto payment?
Your auto payment information will be listed on the Home tab or Payments tabs. Click the Edit link to change the payment name, payment amount, or account information. If you wish to change the scheduled payment date, click Edit, then click Delete, and return to the Home tab to create a new auto payment.
I don’t have a bank account or credit card, is there another option?
Contact your property manager to learn about your payment options. In most locations, you are able to pay your rent in cash at a local 7-Eleven or Ace Cash Express. Your property manager can provide you with a unique and reusable payslip with a barcode to use when making cash payments at participating locations. The cost to make an electronic cash payments is $3.99 for up to $1,500.00 in cash.
